- What do I do if I ordered the wrong item?
- What do I do if you sent me the wrong item?
- What do I do if I received a defective item?
What do I do if I ordered the wrong item?
If you have an account on BerneDirect.com, sign into the account, locate your order and you'll see an option to request a return and tell us what you would like to do (replace the item, refund, etc...). Once the return is authorized, we'll send you the RMA number.
We will email you with a return mailing label. Just print off this page, re-package the product and attach the printed shipping label to the outside of the box. You can drop it off at a local Post Office or give it to your Post Office Delivery Driver. We do charge a flat rate of $10 to cover postage and handling on the returned item.
If you would like to avoid the $10 charge, you can ship the product to the address above at your own expense. We'll inspect the returned product replace the item with the requested product or issue a refund.
What do I do if you sent me the wrong item?
If you received an item you did not order, please call 888-77-BERNE. We will promptly issue a return address label and get the correct item shipped out to you.
What do I do if I received a defective item?
Though we take quality extremely seriously and maintain rigorous quality standards, a rare event may occur in which a defective product reaches your doorstep. If it does, call 888-77-BERNE and we will work with you on getting the damaged product returned and a replacement item sent out.
